Shipping policy

At Earth Fire Designs, we take great care in packaging and shipping your jewelry to ensure it arrives safely. Once your order has been shipped, you will receive a tracking number to monitor its journey.

Shipping Responsibility

We trust our shipping carriers to deliver your package safely and on time. However, once your order has left our facility, Earth Fire Designs is not responsible for lost, stolen, or delayed packages. The shipping carrier assumes responsibility for your package once it is in transit.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, or if it is lost in transit:

• Please check with neighbors, your front desk (if applicable), or any safe delivery locations.
• If your package is still missing, contact the shipping carrier directly to file a claim.
• We are happy to assist you in filing a claim with the carrier, but we cannot issue refunds or replacements for lost or stolen packages.

If you need assistance, please reach out to us at earthfiredesigns13@gmail.com, and we will do our best to help guide you through the process.

Thank you for your understanding and for choosing Earth Fire Designs!